Define safe answer categories
Use approved information for business hours, inquiry steps, general planning checklists and where to find official policies.
Design an AI FAQ helper that answers routine questions while escalating booking-specific requests.
Educational information only. Verify current operator terms, eligibility, pricing and applicable legal requirements before acting.
Use approved information for business hours, inquiry steps, general planning checklists and where to find official policies.
Never invent fares, inventory, visa eligibility, refunds or booking confirmations. Link to authoritative current sources or escalate.
Test confusing questions, provide a human contact route, log corrections safely and remove outdated answers.
Organize approved answers by trip-planning topics, business education, fees, cancellation policies and escalation routes. Store source links, owners and review dates for information that can change. When a supplier price or availability is not verified, the assistant should say so and offer an authorized human check instead of inventing a quote.
Create evaluation questions for ambiguous requests, outdated policies, accessibility needs and urgent changes. Require clear routing to a person when the assistant lacks authority or reliable facts. Monitor unanswered questions and corrections without retaining unnecessary personal details. Explain to visitors when they are interacting with AI.
Representative editorial stock photography, not verified images of a particular supplier, facility, product or service. Consult the written guide for actionable details.
Only with an authorized and current pricing integration.
No. Provide appropriate emergency contacts and human escalation.
Compare related topics and verify the details that matter to your situation.